TASSIE BOUND ADVENTURE TOURS TERMS AND CONDITIONS OF TRAVEL
PAYMENT AND CANCELLATION CONDITIONS
Full payment of the tour fee is required upon booking to confirm participation. Cancellations made less than 30 days from departure will incur 100% forfeit of fee. Payment confirms customer agreement to be bound by the business terms and conditions stated herein.
Tours are only cancelled if conditions are unsafe or by mutual consent of both Tassie Bound Adventure Tours and the customer. Tours are not cancelled due to hot weather, light rain, cloudy conditions or light winds. Tassie Bound Adventure Tours reserves the right to cancel a tour due to cold temperatures, rain in catchment areas, rain, poor visibility or strong winds. Cancellations made by Tassie Bound Adventures Tours will only be on the occasion where weather conditions make the tour unsafe to operate and a full refund will be provided. If the weather is unsuitable in the tour location, we will relocate the tour to an alternative location whenever possible and expect clients to honour their bookings. If the Gordon River Road is closed to 4WD only tours will still run and will collect you from Westerway, National Park or Maydena and provide 4WD transfers free of charge.
If your trip is cancelled due to bad weather or you cannot transfer to an alternative tour, we will refund any tour payments made.
Once a trip has started the financial risk of weather disruption transfers to the client. No refunds will be given if a client decides to leave a tour early. It’s the client’s responsibility to arrive to the pre-arranged pick up on time and we will not wait longer than 10 minutes for late guests. If guests are late and miss tour departure no refunds are provided.
Please check the 7 day weather forecast for Derwent Valley, Tasmania by clicking on the following link – Bureau of Meteorology – for the likely weather conditions you will experience on your tour. If you are unsure about weather conditions contact us and we can have a chat about likely scenarios.
Tassie Bound Adventure Tours reserves there right to refuse a participant to continue on the tour and arrange safe pick up and drop off, if participants are showing signs of being unconfident in the water or lack the necessary skills to complete the more difficult sections of the tour. No refund will be given if this scenario takes place.
Every aspect of our operation is designed to put safety first. As these tours are adventure activities, all risks cannot be eliminated. Our aim is to manage the risks to acceptable levels.
On guided tours the guide has responsibility for all safety decisions. The guide, or the company, may change trip plans or arrange support services to ensure client safety.
Your safety and enjoyment is our number one priority.
Please call us on our mobile 0417 008 422 . There are no fees payable for rescheduling your tour seven days prior to tour departure. We are unable to reschedule your tour within seven days of tour departure time. However, if the rescheduling is due to unsafe weather conditions no fee is payable.
ASSUMPTION OF RISK AND RELEASE OF LIABILITY
In consideration of being permitted to participate in any way in Tassie Bound Adventure Tours’ kayaking programs, activities, events and trips I know, understand, agree and accept that:
‘Tassie Bound Adventure Tours’ accept that a duty of care and responsibility is owed to each client / participant under their direction and undertakes to take all reasonable steps to safeguard the welfare of the participant during the course of the activity undertaken.